Contractor Zone

Contractor Zone

Contractor Zone
What Focal Point’s doing to keep your jobs profitable

Design, engineering, manufacturing, fabrication, assembly, testing, customer service, shipping, billing... everything you could possibly need from Focal Point comes from the middle of America, out of our Chicago headquarters and manufacturing facility. Because all facets of Focal Point are connected by hallways, not highways, we can be very responsive, as we have total control over everything needed to deliver high quality products and superior service, time after time.

Find an Agent

Files, Brochures, & Materials

Get help from an expert

Contact our technical experts to get your installation-related questions answered.

Expert standing by
Phone
773.247.9494 (option 2)
fieldservice@focalpointlights.com
Field Service Team - 3 men posing in workshop

A Field Service team second to none

Take a group of pros off the production line, put a former electrical contractor in charge of them, and you’ve got the Focal Point Field Service team. No matter if you need a missing part, or are looking for installation tips or troubleshooting help, our Field Service team is there to help you. And because everyone is located in Chicago, where all of our products are made, your needs get resolved quickly – as in hours, not days.

FOR FIELD SERVICE ASSISTANCE CALL 773-247-9494, option 2

If your Focal Point product is not working as expected, or has been damaged in shipping, our Field Service Reference Guide gives you the type of information we need to more rapidly respond to your issue.

Contact Field Service

Job site conveniences

Installer hangs Seem 1 Acoustic PET baffles in ceiling

All Focal Point luminaires are electrician-tested for easy installation

It’s not enough to design and engineer lighting products and ceiling systems for form and function, they also have to be easy to install. So before Focal Point releases a new product, we turn it over to an electrician and/or contractor for installation feedback. Unless verified for easy, uncomplicated installation, the product goes back to engineering for modifications until it passes.

Installer references label on exterior of packaging

A labeling system that tells you everything

Our labels tell you everything about what’s in the box by communicating the ordering number for each product, and much more.

Bulk Packaging - Troffers stacked in cardboard gaylord on pallet

Job site waste reduction

Upon request, Focal Point can bulk package and ship certain products in a way that can reduce up to 65% of packaging waste that you’ll no longer have to dispose of, saving you time and money. Ask us if the products on your next order can be job-packed

Contractor checks off items on a clipboard

Cut sheets and installation instructions

With clear dimensional and electrical information, performance data, and ordering logic, our cut sheets address product construction questions and provide all technical characteristics of a product. Installation instructions provide easy-to-follow, step-by-step instructions on how to install our products, saving you time on the job. Download cut sheets and installation instructions in our Resources section or from each product’s page.

Online instructional videos for speeding up installation times

Installation videos are available below, from the product pages, and our YouTube channel. Make sure to watch them and to contact our experts with any questions you might have.

Visit Our YouTube Channel

Special contractor ordering solutions

Amica 2 Open Office

A specification grade contractor package

Everything you need to competitively bid or source products for quick-turn projects: a special collection of luminaires that can cover all main applications of a job. They’re easy to install, competitively priced and available for fast delivery.

Contractor Package
The Irvine Company Open Office Luna 2x4 Seem 4 Suspended

Connected Solutions program

For meeting today’s needs for smarter building management and communications, Focal Point’s Connected Solutions includes a wide selection of luminaires that interface with popular whole building lighting control systems, including Acuity nLight, Enlighted, Legrand Wattstopper, Lutron, Encelium, Cooper WaveLinx, NX Lighting Controls, and Crestron. Learn more.

Connected Solutions Brochure Connected Solutions Selection Guide

Find answers to commonly asked questions

Read our FAQs